Tag Archives: Formazione Finanziata

Financed Training


Financed Training for Check-up, Export and Internationalization, and other various Training paths

IBS is glad to recommend the opportunity of using the Interprofessional Joint Funds to make the Businesses able to achieve growth paths and competency development for the International markets and to improve the business efficiency. The aim is to bring in the Businesses the skills that make independent in choosing the strategies to spread the Business abroad.
Catalogue of the courses

GO ▬► Management, Organisation, Operating Mode Stella Polare 2008 Srl

Types of Courses that can be financed:

- Business Check-up allows to verify if there are the prerequisites to develop the business in the international markets;
- Market Analysis, analytical, strategical and operative marketing;
- International Scenario and Strategies to enter in a country;
- Commercial Development, Export Management and Development;
- Specialist Advice Services, support in customs, international tax system, international contracts, (e.g. agency and distribution contracts, international selling contract), purchases and sales, payment methods, protections and guarantees, and also credit recovery, presence abroad (representative office, branch, joint venture, foreign office) ad legal framework;
- Organizational structure and Cross Culture;
- Human Capital Development courses both from the organizational and functional point of view: Communication and Team Work, Leadership and negotiation skill, Change Management, creative Solutions to problematic issues, Decision Making to react to the rapid changes of the Businesses, performances and time increase to reach the aims and ambitious goals through Coaching courses;
- Relationships Area and cross paths to improve communicative skills in order to interact and well manage the costumer;
- Lean Production and 6 Sigma Manufacturing courses, in order to improve the efficiency of the process through the drop off of the costs, the suppression of activities with insufficient added values, that the customer will not pay;
- Courses to improve linguistic and relational skills;
- Management Control and administrative courses connected to the economic-financial sector of the Business; warehouse, production strategies, costing;
- Courses to gain or strengthen IT skills;
- Workplace Safety;
- Environment, Renewable Energy and Energy Bean courses;
- Regulated courses in the Social Health area, Social Care courses;
- Paths for Owners and Hotel Managers;
- Professional Area and specific professional paths.

Interprofessional Joint Funds

Please see the webpage Interprofessional Joint Funds to have an idea over all the numerous possibilities for a training of your staff, according to the main characteristics, the size, the goods sector, the industrial relations and the main membership relations of your Business.

Individual Training and Training Voucher

It is possible to launch some Training Voucher through some Joint Funds. The Voucher will allow the Business to buy seminars, masters, study days for the staff from a training activity catalogue. This is a very effective and flexible way to train the staff.


Interprofessional Joint Fund Fonarcom

The Fund Fonarcom, through the aggregate account, allows to optimize the overall profitability of the business deposits up to 0,30% of the monthly taxes through Uniemens – contributions paid to the Interprofessional Joint Fund after the social contributions paid to INPS. INPS will divert the 0,30% from the Interprofessional Joint Fund after having received the contribution from the business, if the business is already a member of an Interprofessional Joint Fund.


Interprofessional Joint Funds are controlled by the Italian law (Art. 118 of law no. 388/2000) about the possibility to create memberships for the Continuing Vocational Training through inter-confederation agreements between employers and trade unions, to support the businesses competitiveness and the workers employment.

The subscription to a Fund is voluntary and free; it is possible to cancel the subscription every month when you pay the amount through the Uniemens form.

For further details regarding the subscription to the Joint Funds and how they work, please see the webpage Interprofessional Joint Funds.

FOR FURTHER INFORMATION regarding the FINANCED TRAINING or to receive a BUSINESS ANALYSIS for FREE, in reference to the coherence between corporate needs and the Interprofessional Fund, or to get a support in the identification of the best ways, tools, financing channelS and/or Co-Financing, or even for a FREE CONSULT “WRITE A QUESTION” IN THE SECTION “THE EXPERT ANSWERS” OR SEND US AN EMAIL TO THE UNDERNEATH LINK

contact IBS by mail

Stella Polare 2008 Srl

LOGO STELLA POLARE 2008 SRL per la formazione finanziata

STELLA POLARE 2008, guarantee company: managing society of financed formation and down market formation paths


STELLA POLARE 2008 SRL, guarantee company has the aim to plan, promote, as well as realize financed or down market formative activities, addressed to employees and to production and services companies entrepreneurs.

FOCUS: generate added value

Financed and non-financed formation brings added value which is relevant on a strategic level if it gets planned taking in consideration the concrete needs of companies, respecting the correct times of enterprise activities, supplied with coherent quality with the aim of developing the company, pledging a professional and human in values experience.


We start from an accurate analysis and a detection of formative basic requirements in order to get to the point of planning and identifying the proposals and the personalized solutions, “stitched on the needs” of an enterprise, from the identification and realization of financed or down market formation plans, to the monitoring and evaluation with an overall efficacy and quality of every single realized intervention.


STELLA POLARE 2008 SRL, guarantee company, uses, therefore, specialized competences both in the inner staff and in the relationships with external bodies: a combination of freelancers in many various businesslike and sectorials realities with a warranty regarding flexibility and efficacy in the achievement of fixed aims.

The staff, regarding the business sector, the business dimensions, the territorial localization and the kind of formation that needs to be supplied, can oversee the following processes:

- Analysis and survey about the company formative basic requirements.
- Specific consultancy.
- Identification of the right financing tool.
- Planning and scheduling of a formative plan.
- Identification and selection of masters in sinergy with the company.
- Presentation and approval of formative plans.
- Operative management of courses.
- Direction of the project, coordination activities, continuous protection and monitoring in terms of efficacy of products and of the processes of interventions.
- Follow-up in order to value the formative interventions and to capitalize the results.


STELLA POLARE 2008 SRL, guarantee company, uses for the managing of a part of the bureaucratics and administratives activities, a professional formation body, qualified in Emilia Romagna in range of continuous and permanent formation and of apprenticeship ( cod. system 9029). Such body is also qualified among the Interprofessional Joint Funds ( Fon.Ter. Accr. 294) in order to present and manage the formative, businesslike, business-to-business, sectorials and territorials plans.


Territorial flexibility: we are organized for realizing business, sectorial or territorial formative plans both on the regional territory and on the extra-regional one.
Accurate choice of financing sources: we select the most suitable financing tool regarding the company features and the formative plan needs. There are sources that come from different Interprofessional Joints Funds with different times and modalities of supplying.

High organizational flexibility: we offer methodological and organizational support, as well as modulate interventions regarding the common aims, the formative action, the process and the formative product.

Wide selection of formative contents : the company can choose between specialized on export and internationalization and strategic contents, instruments of communication and marketing, strategies of approach to countries/markets, linguistic, informatic or administrative transversal tools, compulsory contents in the area of security, quality and, at the end, sectorial matters ( services, health, education, commercial networks, production, etc…)

In the service planning , the enterprises will find the answers to the real needs and will appreciate the supplying of personalized and identified with specific businesslike realities formative plans.
Selection of masters: teachers identified regarding the specific needs and in sinergy with the beneficiary company or teachers selected by a staff of professional qualified workers.

PLAN IN A PERSONALIZED WAY: analysis of business basic requirements, use of peculiarities of different funds and supplying of services, always with the best advantage for the customers.

- High quality of the formative offer in order to generate a compact added value: the formation as a vital productive input, which places side by side the enterprise which evolves and thinks about the future thanks to a professional plan focused for each member of the human capital which grows in the real value of each society.

FINANCED FORMATION: the advantages for the companies:

- Being able to increase the competitiveness of the enterprise, reaching our self aims of growth and development and reducing the business costs which should be employed in the formation.

- Recovery of costs that need to be shouldered in each case, for example: the use of locals, the general costs, the equipment, the consultancy for quality, security etc…

- Having a partner which is able to manage and supply many various formative paths, managing all the phases for the company itself, relieving the company from every administrative or bureaucratic encumbrance, therefore by the choice of the Interprofessional Joint Funds and by the related enrollment to the presentation of the project and the request of financing, to the managing of the project and the closure of the latter including: the balance sheet and the certification of the formative path.

- Customized paths stitched on specific needs (including individual paths and coaching ones). Go to the page Formative Voucher in order to have pieces of information about the individual paths directly from the formative catalogues.

- All the phases won’t have any extra encumbrances at the expense of the companies.

- Being able to use the distance formation or the blended learning when it is compatible with the formative aims.

In other terms, our remuneration is included in the project and it gets refined exclusively for financing requests which have obtained a positive outcome.

Catalogue of the courses


Fonarcom fondo paritetico per la formazione continua




The Coaching is express in the best way, your potential, strongly increase your performances, considerably decrease the time to achieve ambitious goals, in professional field but also private (Life Coaching). Going beyond your limits, wrong ideas, non-functional behaviours, and other limits which are very often only inside us or in the context we live. These limits prevent us from express our skills.


It is a process in which a person who wants to perform better, ask for the help of an expert (coachee), with adequate skills, who handles with confidence techniques and adequate behaviours the potential realised by the coachee that we will call to make things easier “the customer”.

It starts with a goal (which comes form a need or a desire) and before starting a path, there is a step in which are analysed different elements, to understand if it is possible for the customer to achieve the goal; and if there is the necessary motivation to start a process that will require an important engagement of the customer.

For this reason it is essential that the customer asks himself is he/she really wants to start this path, it is also important to ask yourself if it is really possible to achieve the goal; in conclusion if it is right to do this path for the customer.

At operative level, the goal is divided in different steps, easy to achieve, and verification steps decided by the coach and the customer.


The coaching can be adopted in different life context:

- it is common in a company, if an entrepreneur has to face a difficult field, such as a company. Especially today, when it is important to promptly respond to the market and to stakeholders, where a wrong or late decision, means very soon a failure, revenue or business losses, or in the most dramatic cases it will mean exit from the market.

- also a manager with a very challenging goal, with many obstacles, both in managing co-workers, complex dynamics and with interlocutors outside the company. If he has to acquire new skills in a short time, and these skills don’t have a specific background he/she has to learn “how to learn” and how to manage a complex situation which changes very fast;

- let’s think about a company which has or want to access to foreign market, export or internationalisation in case of a representation office or a foreign production site. It is evident that in addition to problems with the Italian market, there will be many problems/opportunities such as custom service, legal, fiscal, business, but also cultural which very often slow down this process and need a specific strategy, and fast decisions;

- there is also the case of the person who wants to be stronger in his/her life, in private or professional situations, who wants to realise his/her dreams and life goals. In this process too, called Life Coaching, the goal is to improve the personal empowerment. This process excludes psychological intervention which are part of something really different.


By using behaviours and attitudes, learned through specific techniques but also with customer attitudes, it is possible to improve potentials and skills the customer doesn’t know to have.
The customer improves his/her self-confidence, he/she wants to exit from the comfort zone and manipulate the surrounding environment in order to achieve the goal.
At the same time, the Coach is always near to remember the client his/her commitments, the Coach motivates the customer if problems during the coaching decrease the focus on the goal.

Rather than making theoretical explanations, which might be bring, we prefer making examples to create an image or to have few simple ideas, because simple ideas, are based on a complex background which is not always visible.

Example n.1 : Someone said us we have a spot in the face, we would remove it. How can we do it without using a mirror?
The Coach is our mirror, during growth processes it helps us think to where we are compared with where we would be, allowing the customer to be aware of essential aspects, which prevent him/her from doing same actions by him/herself. In other words, with this work the customer can see some areas of darkness.

Example n.2 : We are in a thick forest and it is difficult to find the path to exit. The Coach is on the top of a near hill and he/she can see where we are, in order to help our natural path.

Example n.3 : We have to train to participate in a competition, however we don’t know how to do.
In this case, the Coach will be our trainer, and according to the model he/she adopts (in order to give tips to the customer), the Coach might also be a mentor and make available for the customer tools which work for that specific context, in order to achieve the goal.

Example n.4 : We continually bounce on a rubber wall, an obstacle that prevent us from continue our path, because we are approaching always in the same way a request from a strategic supplier, who is not available to negotiate, so there isn’t a way out
The Coach questions that that is the most suitable way and the only way possible, he/she opens to new scenarios rejecting our certainties. In this way we discover that the solution is close at hand.


We don’t want to convince those who don’t believe that the Coaching works really good, because it is difficult to explain something that it is possible to understand only by living it.
Think about how difficult is explain with words, the feeling you have while watching a “sunset in the Equator”, without photos and without any context; or the taste of a new food, never tried before…

The Coaching is based on 30 years of history , people who tested this technique have been satisfied, so a customer who positively talks about it is the best way to spread this service.
However, we would also alert potential customers that in order to be efficient, has to be done by experts who have specific methods, people who studied for it, in institutes, people with master degrees etc.

An adequate education is not enough, the Coach has to be delete or has to handle some behaviours, believes and ideas, in order to make more functional his/her work with the customer.

In other words, before start working the Coach has to start a path with another Coach and with a supervisor, to delete his weakness, things that don’t allow him/her to make a neutral analysis. In order to satisfy customer needs and to be involved him/herself.


Coaching Wikipedia

Contact us in our Format below, write your data, describe your needs and the context in which you need our service.

We will contact you as soon as possible, via Skype (for free), and we will talk about the feasibility of a coaching..

Paths can be carried out in presence or remotely with one of our qualified experts.

contact IBS by mail

Relational area courses, contents and catalogue

Area Relazionale e Tecniche di vendita, Comunicazione Efficace, Gestione del Cliente, Lavorare in Equipe

Relation area courses: What is the meaning of it ?

We mean paths that have been set in order to develop communicative skills, interaction skills and management of customers skills. The results that have been achieved after the educational intervention are linked to a better ability in interacting with the customers both italian and from other nations , then they are also linked to the utilization, after having achieved them, instruments and techniques in order to be able to communicate more efficiently in various circumstances, to the ambition of a self-communicative excellence so that it is going to be possible to reach aims both personal and business-like.

In order to be more precise:

- Achieve and activate operative instruments in order to communicate efficiently in shorter times;
- Use English language ( both for a daily common use and for a technical terminology) to communicate with foreign people;
- Communicate using the verbal component of communication, and that non-verbal and para-verbal through body language; formal expression of different emotions;
- Be assertive e manage aggressiveness and passiveness, activate the right incentives in order to ease the counterpart in the collaboration and in the negotiation, driving , though without manipulating, the mediation, in order to get to the point of convincing and persuading the interlocutor;
- Improve own self personal communicative style in the management of conflicts.

Examples of courses and contents of the catalogue regarding the relational area

Techniques of communication and management of customers

- The aim of our path is to provide with characteristic and useful skills in order to be able to optimize the approach to various kinds of customers or interlocutors, providing standard techniques of PNL for getting on well with the customers and be in tune with them, though without manipulating them.
– Some of the topics that will be discussed:
- Management of a pity customer and of complaints.
- Awareness and emotional intelligence in the relationship with others.
- “Communicate” at the customer’s service.
- Efficient management of verbal, non-verbal, para-verbal components of communication.

Efficient sale techniques

- The aim is to understand how to plan, organize , and lead to a good end the the sale negotiation, understanding the customer needs, though leading successfully the sale negotiation; establishing useful and long-lasting interpersonal relationships.
- Understand an efficient method, master specific sale techniques, be able to make questions, be able to debate, answering to the customer objections, conclude in a positive way the sale negotiation.

Being able to work in a team

- The aim of the course is to develop in the participants the capacity of integrate and harmonize skills and both theoretical and practical personal knowledge in order to develop the creativity and team-working processes.
– Sensitize in the respect of the importance of quality and of the roles of every single person inside the working team , achieve the instruments and the experiences for self-motivation in achieving together the aims of the working team, strength and arising the soul of the team and adopting a correct behavior toward new solutions.

Courses Area Management Control, Warehouse, Provisions, Production, Costing and Catalogues.

business plan Break Even Point

Management controlling area, warehouse, strategies of production, costing :

We include in this field all the formative activities linked to the activities management, fine-tuning of processes, elimination and limitation of waste and raising of perceived quality of services. The participation of those paths will allow the learners to have the possibility to manage with responsibility and independently the right monitoring and control of daily and ordinary activities, giving attention in particular to the control of time, to the restraint of costs and to the fine-tuning of resources.

The possibility of using instruments for managing the work and oversee the process , as a consequence, will increase the awareness of the professional role that is covered , from which comes a general improvement of the organizational wealth. The aim is to be placed in conditions where it is possible to be up against routine situations and extraordinary events, particular or unexpected situations, facilitate the work since it is possible to highlight the gaps and intervene promptly with corrective actions.


Path about management control :

The activation of a careful system of management control allows to plan the actions that need to be started regarding short-term aims toward which a constant monitoring is required,as much as the relevation of quantifiable and measurable data and information in concerned in order to review and remeasure possible gaps in comparison with some fixed aims.

The following topics will be particularly debated:

- What is the business formative system.
- Analysis of the balance sheet and the profit and loss account: Structure and reclassification.
- What are the balance and the balance analysis , analysis and costs accounting.
- What is the financial budget and the consolidate budget and the sector budgets.
- What is the break even point and break even analysis, analytic accounting and activity based costing ( techniques of costs detection).
- Earnings analysis,costs of what has been sold, costs of the staff: What are the incentives and the critical situations.
- Control: Types, times,critical situations divided into the business areas and the different sectors.
- Services enterprises: focus on planning, organization and control.
- Services enterprises: What are the efficiency indicators, how to innovate the processes,how to manage the human resources.

Path regarding the management of the warehouse:

The management of the warehouse and the provisions requests a careful and continuous activity of monitoring environmental conditions and services and perceived quality features, safeguarding the total business revenue-generating and responding to specific normative duties. Is therefore essential to deepen the methods of use of information systems available to support the management stocks, whose peculiarities, compared with other commercial activities require special support through new technologies. The objective of the course is therefore to hone the skills and management skills as well as practical knowledge which are made available by the management systems to manage inventories for the company to comply with current legislation and the implications of the economic management of company overall.

Course about strategies of production: how to establish aims, plan the results and measure them during time :

Every field of enterprises needs to plan strategies, fix aims, organize actions, measure the results and the output. It is important to know how to manage efficaciously the strategies and financial and economic indicators planning processes and the development of successes and future revenue-generating.
This is the aim of this actual course: In particular, we aim to make the learners understand the competences that will allow them to :
- Realize accurate analysis , plan and manage strategic aspects.
- Value the enterprises business structure choices and the “ make or buy” choices.
- Make important decisions or provide a right support to the decision process.
- Develop business planning activities and value the business plan in its various shapes.

Path about public exercises: management and control in order to achieve an improvement of the revenue-generating :

The course will provide practical working and control tools in order to facilitate the management processes within establishments. We will discuss the following topics in particular :

– What are the operating levers in order to achieve more effective management of revenue through the analysis of price lists, peaks and seasonality, perceived quality, promotional activities, etc …
- Optimizing the Cost of sales (purchases, food costing, process, control).
– Management of staff costs (planning and control).
– Activities of Budgeting and methodologies for the economic control / management of function of different types of locals.
– Analysis and Organization / standardization process.
– Efficiency in warehouse management and inventory.
– The operating budget, analysis of fixed and variable costs, how to determine the breakeven point. – Tools of detection / processing, reporting.
– Tutorials: question time and resolution and practical cases.

Path about services costing :

The course’s aim is to provide the right knowledge of the instruments in order to make decisions through the analysis of the business and budgeting costs. Following the classification of costs, the modalities designed for construction for an adequate use of every piece of information of the useful economic and financial kind and as a support for making important decisions will be developed. The starting point is an analysis of the costs and the configuration of the same, within an accounting logic implemented by cost center and after this step, the following consists in analyzing the various methodologies Costing (Direct Costing Method, Full Costing Method).


Catalogo Corsi Area Sicurezza sul Lavoro - Rischio basso medio alto - Antincendio Pronto Soccorso RSPP Preposti


The mandatory paths of the Dlgs 81/2008 (legislative decree) are part of the safety framework, they have been organised according to the State/Regions agreement in the article 37 of the 21st December 2011.
In this field, we aim to homogeneously and durably decrease accidents and diseases at work.

Specifically, we aim to:

- Increase healthcare and safety at the workplace but also workers wellness through an increased awareness of risks and behaviours to adopt in order to safeguard your health and safety at the workplace but also those of your colleagues;
- Increase the awareness of safety and health problems at work, understand value of engagement and energy used for safety, in order to develop analytical capacities essential to find risks in order to increase your capacities of “evaluate” working situations and risks linked to it, which can happen during the working activity;
- Change workers’ models and behaviours at work and lifestyles intended to improve health (integrate behaviour and management skills) using in the correct way specific equipments or while doing specific operations;
- Improve the environment and relations between entrepreneur and workers both for safety and outside the workplace, supporting a correct integration between management skills and behaviours in order to have progressive improvements at the workplace and while doing operative procedures.

COURSE OF GENERAL EDUCATION (according to the legislative decree D.lgs 81/08)

The course presents the general basis of prevention and safety at the workplace, it is based on:
- risk;
- damage;
- prevention;
- how to organise prevention in a company;
- rights and duties, sanctions for workers in case of breach;
- which are supervisory bodies, control, assistance required by the law.

COURSE FOR LOW SPECIFIC RISKS (according to the legislative decree D.lgs 81/08)

The training module discusses with the necessary attention different topics, according to the DVR in order to consider specific risks while working:
- what injury risks are;
- what and which are general mechanic risks;
- what and which are general electric risks;
- machineries;
- equipments;
- labelling;
-microclimate and lighting in the company;
- visual display units check up;
- PPE (personal protective equipment);
- how to organise work;
- analysis of workplaces;
- the manual move of goods;
- company signage;
- emergency situations;
- specific safety procedures according to the specific risk;
- what are escape and fire procedures
- details on procedures for medical aid;
- what are fires and near miss accidents;
- analysis of other risks.

COURSE FOR MEDIUM SPECIFIC RISKS (according to the legislative decree D.lgs 81/08)

This module analyses risks according to the DVR and specific risks in companies:
- injury risks;
- general mechanic risks;
- general electric risks;
- what are machineries;
- equipments in the company;
- what is label;
- lightening and microclimate;
- video display units and linked problems;
- personal protective equipments (PPE);
-work organisation;
- classification of work environments and considerations;
- how to manually move goods;
- emergencies;
-safety procedures according to the risk;
- details on procedures for escape and fires;
- what are management procedures for medical aid;
- fire and near miss injuries;
- other possible risks.

COURSE FOR HIGH SEPECIFIC RISKS (according to the legislative decree D.lgs 81/08)

This module analyses education for high specific risks according to the DVR and specific risks in companies:
- analysis of injury risks;
- analysis of general mechanic risks;
- analysis of general electric risks;
- analysis of machineries;
- equipments in the company;
- labelling;
- microclimate and lightening effect on safety;
- a detailed study on video display units;
- correct use of PPE (personal protective equipment);
- correct organisation of work and safety;
- safety and workplaces;
- manual move of goods;
- signage and safety in the company;
- emergencies;
- analysis of safety procedures according to the specific risk;
- analysis on procedures for escapes and fires;
- analysis management procedures linked to medical aid;
- fires and injuries near misses;
- analysis and discussion of other risks.


First aid operators who participate in the course must be capable of:
- Promptly recognise emergency situations;
- Correctly and promptly activate the 118 ( Healthcare Emergency System) and communicate the conditions of the injured;
- Promptly and efficiently provide first aid;
- Understand risk factors linked to the activity.

COURSE OF FIRST AID REFRESHER (three years deadline)

The goal of this course is improving manual and practical skills in order to ensure to first aid operators for specialised aids to realise a correct intervention.


Operators in charge of fire prevention in companies with a low risk, will have to study during their training the following topics:
- Fire analysis and prevention;
- Fire safety and procedures in case of fire;
- Use of fire extinguishers, examination of facts, clarifications.


Operators in charge of fire prevention in companies with a low risk, will have to study during their training the following topics:
- Fire analysis and procedures linked to prevention;
- Detailed study on fire prevention and procedures to start in case of fire;
- Check up, instructions, clarifications on extinguishers use.


This course goal is providing the necessary information to have a correct formation of RSPP in order to find, evaluate main risk factors and prevention measures to ensure safety and workplace healthiness.


The goal of this course is to provide to operators, the necessary information on risks and essential methods to face and solve problems linked to the management of health and safety at work; according to the agreement in action signed by the State and Regions in 26/01/2012.
Moreover, develop analytic skills to finds potential risks, during projects too (this is referred to studies to decrease or delete risks).
These elements are part of the operators work according to legislative norms (D.M. 16.01.1997; D.Lgs. 195/03; Rif. D.Lgs. 81/08).

Social and healthcare area, Courses and seminars

Catalogo Corsi Area Socio Assistenziale e crediti ECM

Social and healthcare area: Courses and seminars


The Training courses and the upgrading make possible the skills development and the job interesting. According to the Ministry of Health plan, in the social and healthcare field, the workers and facilitators have some features, including:
- having the theoretical knowledge and keep themselves up to date (learning to know);
- having the technical and/or practical skills (learning to do);
- having the communication and social skills (learning to be).

Due to the ongoing and rapid development of knowledge and organizational and technological innovations, it is even more difficult for a social worker to be able to maintain the three features at an adequate level of performance. This means keep themselves always “skilled and up to date”.

For this reason, it is extremely important that every year the training goals are set in the interest of each worker.

- Training course on a cross- sectorial basis: it will provide all the basic tools to the participants for an efficient communication and for individual and group satisfying relationships;
- Training course for a professional technique: it will give the opportunity of gaining specialized knowledge and the ongoing professional upgrading for the participants/learners;
- Training course on mandatory and institutional issues: it allows to the beneficiaries to learn and master a language, a logic and some operational tools for the management of the issues that the worker could face. These issues could be subject to a specific regulation, including:

- the safeguard and prevention in the workplace (see safety at work);
- the biological risk;
- the cargo handling;
- an emergency plan;
- the course for the workers in case of fire-fighting;
- the Privacy protection;
- other.

The training courses, which are set out below in the catalogue, are a summary of the training provision from Stella Polare.

Every event is customizable to the final customer’s needs or goals/ expectations.

Thanks to our methodology, we are able to carry out, in accordance with the business spokespersons, an accurate analysis of the needs/ goals. We can also provide an adequate support during the phase of the teaching planning, in the contents setting, in the scouting / selection of the speakers / professors and in the management/ overview of the contents supply, mainly focused on the organizational goals of the Enterprise.

What can guarantee the quality of our training activities is that customer has to monitor every event for a final evaluation carried out by the main business spokesperson, together with the feedback collection from the beneficiaries and from the professor / trainer. It guarantees a 360-degree view of the training efficiency course and of the achievement of the goals set out before. They will be monitored through an adequate survey carried out at the end of the course and after six months from the end of the course.

Our trainers are workers with an expertise in the social and healthcare sector, chosen very carefully depending on the technical specialized skills and on the experiences gained in specific fields of competence. They are also experts in teaching and learning with adults. Looking further to the shared values, the trainers have the important task of leading and supporting the learner /customer in achieving the best performance.

The courses will be acknowledged and qualified by the Ministry of Health in order to achieve the ECM credits. These are mandatory in the field of healthcare jobs (see examples Social and Health seminars) and can be gained paying a fee or financed (partially or entirely) by the Joint Inter-professional funds.

According to the last assumption, Stella Polare worries about managing the procedure from the requirement of the facilitation to the credits achievement. It takes care of the training plans development, their presentation, the management of all the training activities in accordance with the implementing regulations set out by the financing bodies and with the procedures of the Ministry of the Health, taking care of reporting on the project.

Area course catalogue in health and social care

Catalogo Area Socio Sanitario

Area course catalogue in health and social care

Examples of courses and seminars in health and social catalogue


 Customer satisfaction with social healthcare services;
 defining and analyzing customer satisfaction;
 operating procedures and protocols analysis;
 strategic and functional planning of the service;
 staff and their performance self – evaluation or evaluation by others;
 improving care services organization;
 organizational issues and economy of bodies and enterprises operating in social and health services;
 management tools and techniques;
 economic and financial, material and human resources management;
 coordination and management tasks and skills;
 highlighting and analyzing training needs: methodologies and tools;
 instruments and methods to be used, from the planning of training events to the final evaluation.


 The incorporation of nurse and auxiliary nurse positions;
 looking at new prospects of “Human Caring”;
 how to work in a team;
 learning of the main negotiation techniques;
 team building and working;
 emotional E.Q and emotional intelligence;
 effectively managing the feelings inside the support relationship;
 handling the grief;
 how to make the relationship between auxiliary, patient, family and care giver effective;
 how to communicate in an emergency situation;
 how to develop the empowerment and self-treatment of the person receiving care.


 How to plan care services for elderly people who are not self-sufficient;
 planning care services for elderly people suffering from severe dementia;
 which are the best restraining practices;
 right attitude and care in care homes for the elderly people suffering from psychiatric disorder;
 how to properly deal with a patient suffering from Alzheimer’s disease;
 how to deal with a patient suffering from Parkinson’s disease;
 colour puncture technique according to Peter Mandel’s method;
 psycho and physiognomic analysis and reading the body through the Secret Language of Face and Body;
 emotions and wellness, colours and colour therapy;
 using art, music and dance (art therapy) in social and health field;
 clown techniques to be used in social and health field;
 animation and gymnastic to be used with elderly people,
 how to prevent the ageing processes through physical exercises;
 analysis of the topic: diet in care homes. How to improve client’s life quality and avoid the malnutrition.


 General training;
 specific training on specialized issues;
 analysis of the procedures and the protocols to manage chemical and biological risks effectively;
 how to assess the work-related stress (see also job security);
 how to avoid burn-out;
 how to avoid downfalls;
 how to treat and manage the bedsores.


 Analysis of the legal liabilities;
 analysis of the social and health privacy rules;
 what is the “informed consent”.


 Course and qualification of “social worker”;
 course and subsequent qualification of “management services operator”.

Professional Training and the Professional Course Catalogue

Professional Training and the Professional Course Catalogue

Catalogo Corsi di Formazione Professionale e Fondi Paritetici Interprofessionali


In this section, some examples of seminars aimed at increasing the technical and vocational skills of operators in a specific field will be listed. We can organize and manage seminars and courses of any other type on requirement by using, similarly to the other areas, the resources made available by the Financing sources, such as Training Vouchers, NETWORK ACCOUNT and the other Joint Inter-professional Funds, which are 3 efficient and flexible tools.


It has the aim of providing basic knowledge of the programme and a proper use of it. It aims to optimize the management from the operator of the information and of the data in the enterprise, by using several applications properly allowed by the spreadsheet. In particular, it will focus on these topics:
- formatting cells and the logic of the functioning in the Excel spreadsheet;
- how to use effectively the basic formulas and functions, the predefined filters, the graphics, the tables, the interactive dashboards, the options and the printings, the checkboxes;


The course aims to introduce the structure and the functioning of the software and the algorithm and the philosophy to analyse the data implemented by it; moreover, it aims to show the potentials of the programme through the analysis of some Excel applications that are extremely useful in the economical and business environment. In particular, it will address the following issues more carefully:
- business information system and Excel spreadsheet;
- how to work effectively with Excel, advanced use;
- the functions for different uses;
- how to optimize the use of the Graphics;
- the Macro and the planning;
- proper use of the Filters;
- what the Structures are and how they work;
- what the conditional formatting are;
- Pivot tables;
- how to import information and manage aggregate data;
- how to set the hyperlinks between the different worksheets and files;
- analysis of methods and planning of applications.


The course aims to offer practical tools to plan and prepare new aperitifs by using creative and innovative techniques. In particular, it will address the following topics:
- analysing the products to be used;
- planning the service;
- concepts and insights on the Cocktails;
- the right snacks that go with a specific drink;
- how to prepare the garnish.


The seminar aims to offer operational tools in order to help the learners to prepare and make, with confidence, original packaging that can enhance the products and provide an additional service in order to receive a fully customer satisfaction. In particular, it will address the following topics:
- colours and patterns for the different types of paper;
- boxes, bottles, clothes, ext.; how to choose the shape of the packages;
- how to choose from different types, the adapted ribbon and the bow according the features (seasons, colour …);
- how to choose the material to be used according the type of the package.


The course aims to introduce to the participants:
- the main functions of the shop window in a business field;
- providing the main necessary knowledge to plan a window successfully;
- promoting the acquisition of technical skills to prepare a window of a retail store;
- learning the main techniques of the visual merchandising;
In particular, it will also address the following topics:
- the window: the business role;
- the window: setting and architecture;
- how to prepare the window.