Tag Archives: Advice

Education and Training

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Education and Training

Being efficient and effective quality are essential in a modern business hotel.
The internal organization, supported by job descriptions and organizational planning are the essential tool for a high quality of services and a careful cost management.
In addition, the image of the hotel is on the professional skills of those who work there and it is in direct contact with the user.

For these reasons, involve all employees in a strategic plan reception and efficiency becomes a major element in the success of our efforts.
Human capital is an essential element for the success of our business and then share through targeted training for each department, the strategic organizational and business, develop their professionalism and act on the sense of belonging to the company are essential principles .

The education and training (ON THE JOB sessions or front) of the staff and management is critical to the success and development of a commercial hotel. Every department of the Hotel requires specialized training, and above all studied the characteristics of the facility.

Thanks to our EXPERIENCE IN THE FIELD, gained over many years, we can offer practical solutions to the problems that arise every day in the hotel and it is important to address and solve, solutions based on the reality of the concepts and operations through the adoption by the staff adequate CONDUCT, aiming to optimize the production / productivity in all departments of the hotel, improving the overall efficiency, effectiveness in terms of reduced service costs.

Are available and will be used as necessary tools for an objective assessment of the abilities and capacities of the staff of the themes to be developed, to make a precise analysis of the initial situation, and to implement training interventions really specific on critical areas or by train.

Services for Hotel EN

Stella Polare 2008 Srl

LOGO STELLA POLARE 2008 SRL per la formazione finanziata

STELLA POLARE 2008, guarantee company: managing society of financed formation and down market formation paths

MISSION

STELLA POLARE 2008 SRL, guarantee company has the aim to plan, promote, as well as realize financed or down market formative activities, addressed to employees and to production and services companies entrepreneurs.

FOCUS: generate added value

Financed and non-financed formation brings added value which is relevant on a strategic level if it gets planned taking in consideration the concrete needs of companies, respecting the correct times of enterprise activities, supplied with coherent quality with the aim of developing the company, pledging a professional and human in values experience.

OPERATIVE MODALITY

We start from an accurate analysis and a detection of formative basic requirements in order to get to the point of planning and identifying the proposals and the personalized solutions, “stitched on the needs” of an enterprise, from the identification and realization of financed or down market formation plans, to the monitoring and evaluation with an overall efficacy and quality of every single realized intervention.

COMPETENCES

STELLA POLARE 2008 SRL, guarantee company, uses, therefore, specialized competences both in the inner staff and in the relationships with external bodies: a combination of freelancers in many various businesslike and sectorials realities with a warranty regarding flexibility and efficacy in the achievement of fixed aims.

The staff, regarding the business sector, the business dimensions, the territorial localization and the kind of formation that needs to be supplied, can oversee the following processes:

- Analysis and survey about the company formative basic requirements.
- Specific consultancy.
- Identification of the right financing tool.
- Planning and scheduling of a formative plan.
- Identification and selection of masters in sinergy with the company.
- Presentation and approval of formative plans.
- Operative management of courses.
- Direction of the project, coordination activities, continuous protection and monitoring in terms of efficacy of products and of the processes of interventions.
- Follow-up in order to value the formative interventions and to capitalize the results.

CERTIFICATIONS

STELLA POLARE 2008 SRL, guarantee company, uses for the managing of a part of the bureaucratics and administratives activities, a professional formation body, qualified in Emilia Romagna in range of continuous and permanent formation and of apprenticeship ( cod. system 9029). Such body is also qualified among the Interprofessional Joint Funds ( Fon.Ter. Accr. 294) in order to present and manage the formative, businesslike, business-to-business, sectorials and territorials plans.

THE MODEL USED IN FORMATION

Territorial flexibility: we are organized for realizing business, sectorial or territorial formative plans both on the regional territory and on the extra-regional one.
Accurate choice of financing sources: we select the most suitable financing tool regarding the company features and the formative plan needs. There are sources that come from different Interprofessional Joints Funds with different times and modalities of supplying.

High organizational flexibility: we offer methodological and organizational support, as well as modulate interventions regarding the common aims, the formative action, the process and the formative product.

Wide selection of formative contents : the company can choose between specialized on export and internationalization and strategic contents, instruments of communication and marketing, strategies of approach to countries/markets, linguistic, informatic or administrative transversal tools, compulsory contents in the area of security, quality and, at the end, sectorial matters ( services, health, education, commercial networks, production, etc…)

In the service planning , the enterprises will find the answers to the real needs and will appreciate the supplying of personalized and identified with specific businesslike realities formative plans.
Selection of masters: teachers identified regarding the specific needs and in sinergy with the beneficiary company or teachers selected by a staff of professional qualified workers.

PLAN IN A PERSONALIZED WAY: analysis of business basic requirements, use of peculiarities of different funds and supplying of services, always with the best advantage for the customers.

- High quality of the formative offer in order to generate a compact added value: the formation as a vital productive input, which places side by side the enterprise which evolves and thinks about the future thanks to a professional plan focused for each member of the human capital which grows in the real value of each society.

FINANCED FORMATION: the advantages for the companies:

- Being able to increase the competitiveness of the enterprise, reaching our self aims of growth and development and reducing the business costs which should be employed in the formation.

- Recovery of costs that need to be shouldered in each case, for example: the use of locals, the general costs, the equipment, the consultancy for quality, security etc…

- Having a partner which is able to manage and supply many various formative paths, managing all the phases for the company itself, relieving the company from every administrative or bureaucratic encumbrance, therefore by the choice of the Interprofessional Joint Funds and by the related enrollment to the presentation of the project and the request of financing, to the managing of the project and the closure of the latter including: the balance sheet and the certification of the formative path.

- Customized paths stitched on specific needs (including individual paths and coaching ones). Go to the page Formative Voucher in order to have pieces of information about the individual paths directly from the formative catalogues.

- All the phases won’t have any extra encumbrances at the expense of the companies.

- Being able to use the distance formation or the blended learning when it is compatible with the formative aims.

In other terms, our remuneration is included in the project and it gets refined exclusively for financing requests which have obtained a positive outcome.

Catalogue of the courses

DISCOVER THE ADVANTAGES OF THE FONARCOM CHECK-NET

Fonarcom fondo paritetico per la formazione continua

COACHING, THE SOLUTION FOR PERSONAL AND PROFESSIONAL SUCCESS

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COACHING, THE SOLUTION TO YOUR PERSONAL AND PROFESSIONAL SUCCESS

The Coaching is express in the best way, your potential, strongly increase your performances, considerably decrease the time to achieve ambitious goals, in professional field but also private (Life Coaching). Going beyond your limits, wrong ideas, non-functional behaviours, and other limits which are very often only inside us or in the context we live. These limits prevent us from express our skills.

WHAT IS THE COACHING?

It is a process in which a person who wants to perform better, ask for the help of an expert (coachee), with adequate skills, who handles with confidence techniques and adequate behaviours the potential realised by the coachee that we will call to make things easier “the customer”.

It starts with a goal (which comes form a need or a desire) and before starting a path, there is a step in which are analysed different elements, to understand if it is possible for the customer to achieve the goal; and if there is the necessary motivation to start a process that will require an important engagement of the customer.

For this reason it is essential that the customer asks himself is he/she really wants to start this path, it is also important to ask yourself if it is really possible to achieve the goal; in conclusion if it is right to do this path for the customer.

At operative level, the goal is divided in different steps, easy to achieve, and verification steps decided by the coach and the customer.

WHERE IS IT ADOPTED THE COACHING?

The coaching can be adopted in different life context:

- it is common in a company, if an entrepreneur has to face a difficult field, such as a company. Especially today, when it is important to promptly respond to the market and to stakeholders, where a wrong or late decision, means very soon a failure, revenue or business losses, or in the most dramatic cases it will mean exit from the market.

- also a manager with a very challenging goal, with many obstacles, both in managing co-workers, complex dynamics and with interlocutors outside the company. If he has to acquire new skills in a short time, and these skills don’t have a specific background he/she has to learn “how to learn” and how to manage a complex situation which changes very fast;

- let’s think about a company which has or want to access to foreign market, export or internationalisation in case of a representation office or a foreign production site. It is evident that in addition to problems with the Italian market, there will be many problems/opportunities such as custom service, legal, fiscal, business, but also cultural which very often slow down this process and need a specific strategy, and fast decisions;

- there is also the case of the person who wants to be stronger in his/her life, in private or professional situations, who wants to realise his/her dreams and life goals. In this process too, called Life Coaching, the goal is to improve the personal empowerment. This process excludes psychological intervention which are part of something really different.

HOW DOES IT WORK?

By using behaviours and attitudes, learned through specific techniques but also with customer attitudes, it is possible to improve potentials and skills the customer doesn’t know to have.
The customer improves his/her self-confidence, he/she wants to exit from the comfort zone and manipulate the surrounding environment in order to achieve the goal.
At the same time, the Coach is always near to remember the client his/her commitments, the Coach motivates the customer if problems during the coaching decrease the focus on the goal.

Rather than making theoretical explanations, which might be bring, we prefer making examples to create an image or to have few simple ideas, because simple ideas, are based on a complex background which is not always visible.

Example n.1 : Someone said us we have a spot in the face, we would remove it. How can we do it without using a mirror?
The Coach is our mirror, during growth processes it helps us think to where we are compared with where we would be, allowing the customer to be aware of essential aspects, which prevent him/her from doing same actions by him/herself. In other words, with this work the customer can see some areas of darkness.

Example n.2 : We are in a thick forest and it is difficult to find the path to exit. The Coach is on the top of a near hill and he/she can see where we are, in order to help our natural path.

Example n.3 : We have to train to participate in a competition, however we don’t know how to do.
In this case, the Coach will be our trainer, and according to the model he/she adopts (in order to give tips to the customer), the Coach might also be a mentor and make available for the customer tools which work for that specific context, in order to achieve the goal.

Example n.4 : We continually bounce on a rubber wall, an obstacle that prevent us from continue our path, because we are approaching always in the same way a request from a strategic supplier, who is not available to negotiate, so there isn’t a way out
The Coach questions that that is the most suitable way and the only way possible, he/she opens to new scenarios rejecting our certainties. In this way we discover that the solution is close at hand.

WHY DOES THE COACHING WORK?

We don’t want to convince those who don’t believe that the Coaching works really good, because it is difficult to explain something that it is possible to understand only by living it.
Think about how difficult is explain with words, the feeling you have while watching a “sunset in the Equator”, without photos and without any context; or the taste of a new food, never tried before…

The Coaching is based on 30 years of history , people who tested this technique have been satisfied, so a customer who positively talks about it is the best way to spread this service.
However, we would also alert potential customers that in order to be efficient, has to be done by experts who have specific methods, people who studied for it, in institutes, people with master degrees etc.

An adequate education is not enough, the Coach has to be delete or has to handle some behaviours, believes and ideas, in order to make more functional his/her work with the customer.

In other words, before start working the Coach has to start a path with another Coach and with a supervisor, to delete his weakness, things that don’t allow him/her to make a neutral analysis. In order to satisfy customer needs and to be involved him/herself.

FOR FURTHER INFORMATION

Coaching Wikipedia

Contact us in our Format below, write your data, describe your needs and the context in which you need our service.

We will contact you as soon as possible, via Skype (for free), and we will talk about the feasibility of a coaching..

Paths can be carried out in presence or remotely with one of our qualified experts.

contact IBS by mail

SUPPLY OF CONSULTANCY FOR PROFESSIONAL AND INDUSTRIAL ASSOCIATIONS, UTILITY COMPANIES, INSTITUTIONS

Associazioni di Categoria SERVIZI IBS

SUPPLY OF CONSULTANCY FOR PROFESSIONAL AND INDUSTRIAL ASSOCIATIONS, PROFESSIONALS, UTILITY COMPANIES, INSTITUTIONS

We want to be for you and your Corporate Customer as a reference point for the Exportation and Internationalization

EXPOSITION, MISSION E INCOMING ECONOMIC OPERATORS

- NEWS ABOUT TRADE FAIRS : fair opportunity of interest to the sector and foreign country;
- IBS IN FAIR IN YOUR PLACE : agreed number of commercial contacts,deeds of buyer, agents, , suppliers, related to an important fair through our senior advisors. ADVANTAGE: cost reduction for the company because of the centralisation;
- MISSION : information about our tasks abroad and events about incoming I Italy by economic entities, trading partners, buyers;
- FUNDS FOR MISSIONS AND FAIRS : information through the competent institutions in order to access to the funds available;
- AT THE REQUEST INCOMING, B2B MEETINGS, TASKS AND FOREIGN WORKSHOPS ORGANISED AN AD-HOC : In one of the places where IBS is most implanted there will be B2B meetings and events for a limited number of holdings.

LEARNING PROCESS FOR A PREPARATION TO THE FOREIGN MARKET AND SPECIALIST ADVICE

Thanks to Joint Inter-Professional Funds, there will be learning processes/consultancy of check-up and business preparation to export.
In addition it is possible to follow specific training programmes for the internationalised and exporting companies about, for example:
- export manager e strategic approach to the market;
- legal themes: international sales contract, international complying, relationship of agency and distribution, means of payment, non-payment and debt collection;
- international tax;
- customs, new Community Customs code, Incoterms 2010 and other issues;
- trade and export financing : documentary credits, bank guarantees, PBO (Bank Payment Obligation), LC and Stand By Letter of Credit, credit insurance, other specific issues;
- business planning.

EXPORT MANAGER IN OUTSOURCING

- Export manager in firm for 6 months – one year as Export Development Manager and Manager for development of contacts with clients, buyers, trading partners;

BUSINESS DEVELOPMENT ACTIVITIES

- Scouting of agents, suppliers, trading partners, economic entities abroad specialised in sectors of interest;

SHOWROOM

- For a group of holdings affected we could facilitate the creation of a community showroom and a local sales network, with resident local staff who speaks Italian;

PRODUCTIVE DECENTRALIZATION OF THE LOW-VALUE ADDED PRODUCTS

- Products or segments of production widely traded if made in Italy for their high production costs. We could assist the enterprises for a productive decentralization in EU and non-European countries;
- For example in Albania, Bosnia Herzegovina, Bulgaria, Croatia, Latvia, Moldavia, Montenegro, Macedonia, Poland, Czech Republic, Romania, Serbia, Slovakia, Turkey, Tunisia e Hungary;
- In addition to bureaucracy, our network of Italian companies abroad could support you with regard to integrated management, accounting, payroll, services of mentorship for the entrepreneur and his family, other specific request.

SCOUTING OF INVESTORS, ASSISTANCE DURING THE ANALYSIS OF ASSESSING FEASIBILITY AND BUSINESS PLAN

- We are in contact with market investors who participate in projects with a long-term efficiency;
- We could assist the enterprises who want to make a planning idea a business and viability plan to present to the investors.

BUSINESS NETWORKS

- Assistance on the establishment of “business networks” to strengthen in order to enter in the foreign market with the tax benefits available under the Italian legislation;

IBS DESK – SERVICES AND OPPORTUNITIES

IBS FOREIGN DESK

contact IBS by mail